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Privacy Policy
This Privacy Statement applies to the use and processing of personal information collected and used by Browns Estate Agents.
By using Browns Estate Agents website and mobile application or otherwise providing your personal information to Browns Estate Agents, you agree to the collection, use and sharing of your information in accordance with this statement. Please read this Privacy Statement carefully and contact us if you have any questions.
Personal information is information, or any combination of separate pieces of information, that could be used to identify you.
Should you have any queries in respect of this statement or our use of personal data, please contact Data Protection Officer at office@browns-sales-lettings.com.
Information Browns Estate Agents collects
We may collect information about you from a variety of sources. This includes information we collect directly from you; information we collect when you visit our sites, view our online content or use our mobile applications or other services; and information we collect about you from other sources.
Information we collect directly from you
We collect information directly from you when you call or email us, or otherwise provide information directly to us. The following are examples of information we may collect directly from you:
Name
Email address
Postal address
Telephone and/or fax number
Date of birth
Demographic information
Payment information (such as a credit card) and bank account details
Future communication preferences
Telephone number
Information we collect when you visit our site or use our mobile applications or other services
We use cookies and other technologies to collect information when you visit our sites, view our online advertisements or use our mobile applications or other services. The following are examples of information we may collect with these technologies:
Information about your device browser and operating system.
IP address
Web pages you view
Links you click
Browns Estate Agents emails you open
Information collected through Mobile Application
When you download our mobile application to your mobile device, we may also collect information that you provide. We also automatically collect information through our applications.
The following are examples of the types of information we may automatically collect through our applications:
Marketing ID or similar identifier
Information about your devices’ operating system
Information about the way you use the application
Mobile Application
You can opt out of continued information collection by our mobile application by deleting the application from your device.
Precise Location Data
Our mobile application may collect precise location information from your device if you consent to the collection of this information. We may use third-party service providers to provide location services using the location data you provide. You may opt out at any time to the continued collection of this information by adjusting the settings on your device.
Information Browns Estate Agents collects from other sources
We may obtain information about you from other sources, including publicly available sources, such as the Land Registry, social media platforms or referral agents, etc. Examples of information we may collect from other sources are:
Name.
Postal address.
Email address.
Date of birth.
Income level.
Publicly observed activities or information made available by you to the public, such as blogs, videos, internet postings, and user generated content.
How Browns Estate Agents uses this information
We use the information we collect to provide you products, offers and services, to deliver to you advertisements, offers or other content tailored to your interests. The following are examples of how we may use the information we collect:
Answer your questions or respond to your requests.
Develop new products and services.
Process payment for rent or other services.
Protect against or identify possible fraudulent transactions.
Telephone/email you about Browns Estate Agents properties and other content we think may be of interest to you.
Develop and provide Marketing tailored to your interests, including interest-based marketing.
Analyse the use of, and develop, our products, services and marketing. Enforce our Terms and Conditions and otherwise manage our business.
Browns Estate Agents will only process your information in pursuance of our legitimate interest if we receive any requests related to, for example, a product or service, a call-back, or specific marketing materials; we will use your personal information to fulfil your request. To ensure meaningful consent is obtained from you, Browns Estate Agents will provide you with reasonable notice ensuring that your consent is provided on an informed basis.
Information sharing
The success of our business depends on your trust, and we do not sell your personal information to marketers outside of Browns Estate Agents. We do not share personal information outside of Browns Estate Agents unless you consent to such sharing.
Third-party service providers
We engage third-party service providers to perform a variety of business operations on our behalf. In so doing, we may share your personal information with them. We provide our service providers with only the personal information they need in order to perform the services we request, and we contractually require that they protect this information appropriately and not use it for any other purpose.
For example, we may rely on a 3rd party service provider to:
Fulfil your service requests and answer your questions.
Host our sites and deliver our email or other communications.
Perform other services that we request.
Other situations
We may transfer or otherwise process your personal information:
When we have received your instruction to pass the sale of your property to another agent
To protect, defend or exercise the rights and property of Browns Estate Agents (including enforcing our Terms and Conditions).
When required by law and/or government authorities.
Personal Information Retention Period
We will retain Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.
Aggregated and non-personal information
We share aggregated and/or anonymous information that does not identify you for Browns Estate Agents business purposes. For example, we may disclose the number of visitors to Browns Estate Agents or services. We may also share aggregated and/or anonymous information with our business partners for their own business purposes.
Your communication options
We give you choices about how we communicate with you.
Email Communications
You can stop receiving promotional email messages from Browns Estate Agents by following the opt-out instructions provided in any such message you receive.
Postal Mail
You can stop receiving promotional postal mail from Browns Estate Agents by following the opt-out instructions that may be included within those communications.
You can also stop receiving promotional email or postal communication through this Privacy Statement.
You and your information
To the extent provided for by applicable law, you have certain rights in respect of the management of the personal data we hold about you.
Access
We take steps to keep your personal information accurate. Browns Estate Agents’ programs provide access to view or update personal information you provided when you registered online. Check where you registered to learn if you can view or update your information there.
Other rights
To the extent provided by applicable law, you have the right to request rectification of your personal data; to obtain restriction of the processing of personal data; to object to the processing of personal data (including direct marketing) and to data portability. To exercise any of these rights, please contact us as described below.
Consent
Where you have provided consent for our processing of your personal data, you may withdraw that consent at any time by contacting us as described below. We will cease processing your personal data as soon as reasonably practicable following our receipt of your withdrawal.
Complaints
If you consider that we have processed personal data in violation of applicable law, please contact us as described below. If you consider that we have processed personal data in violation of applicable law and failed to remedy such violation to your reasonable satisfaction, you may also lodge a complaint with a supervisory authority (e.g. the Information Commissioner in the UK).
Cookies and Other Technologies
Browns Estate Agents and our third-party service providers use a variety of technologies to assess how our sites or mobile applications are used, to personalize your experience and to deliver you marketing, including online content, tailored to your interests. Some technologies we may use include the following:
Cookies
A cookie is a small file placed on your device when you visit a site that can be understood by the site that issued the cookie. We use the information collected by cookies to remember who you are to log you in and your preferences, to provide you advertisements, offers or other content tailored to your interests and to assess how our sites are used. You can accept or decline cookies through your browser settings. To learn more, please look at the cookie settings available in your specific web browser(s). Please note, however, that without cookies you may not be able to use all of the features of our Site or other websites and online services.
Other Technologies
In conjunction with gathering information through cookies, web beacons and Javascript, our web servers may log information such as your device type, operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. We also may record information such as the address of the web page that referred you to our Sites and the IP address of the device you use to connect to our Sites. We may log information about your interaction with the Sites, such as which pages you visit. To control which web servers collect information by automated means, we may place tags on our web pages called “web beacons,” which are small files that link web pages to particular web servers and their cookies. We also may send instructions to your device using JavaScript or other computer languages to gather the sorts of information described above and other details about your interactions with our Sites.
We may use third-party web analytics services on our Sites, such as those of Google Analytics. These service providers help us analyse how visitors use the Sites. The information obtained for this purpose (including your IP address and other information collected by automated means) will be disclosed to or collected directly by these service providers. The providers of third-party plug-ins and widgets on our Sites, such as embedded videos and social media sharing tools, may use automated means to collect information regarding your use of the Sites and your interactions with the plug-ins and widgets. We may also receive information you have made available to those third party services, including the geographic location of your mobile device and other information about you (such as name, email address, gender, locale, time zone, languages, social media profile URL, personal website URL, biographical information, birthday, photo, list of devices, education history, work history, hometown, interests, current city, political views, favourite athlete and teams, relationship status and information, religion, name of significant other, and certain security settings information) and your contacts on those services. This information is subject to the privacy policies or notices of the third party providers of the plug-ins and widgets.
Links to Third Party Sites and Social Media
Browns Estate Agents’ site may include links to third-party sites. Browns Estate Agents does not control these third-party sites, and we encourage you to read the privacy statement of every site you visit.
Social Networks and Third-Party Plug-ins
Our websites may include plugins from social networks or other third parties. An example of a plugin is the Facebook “Like” button. Where legally permitted, these plugins may communicate with and send information to the party that provided the plugin, even if you do not click on the plugin. This information may include your IP address, information about your browser and device, and the address of the web page you are visiting on our site. Loading, using or clicking the plugins may also place, read and transmit cookies. These cookies may contain a unique identifier the social network or third party assigns to you. The loading, functionality and your use of the plugins are governed by the privacy statement and terms of the party that provided the plugin.
Social Network and Third-Party Login
Our websites may allow you to log in using a social network or other third-party account. An example of a third-party login is “Log in with Facebook.” Logging into one of our sites with your social network or other third-party account may allow us to gather information that you give us permission to access from that social network or third party. The login feature may also transfer information to the social network or third party, such as your username and password, to authenticate you. The social network or third party may also automatically collect information such as your IP address, information about your browser and device, and the address of the web page you are visiting on our site. The login feature may also place and read cookies from that third party that may contain a unique identifier the social network or other third party assigns to you. The functionality of and your use of the login is governed by the privacy statement and terms of the party that provided the login functionality.
Removing/Disabling Cookies
Managing your cookies and cookie preferences must be done from within your browser’s options/preferences. Here is a list of guides on how to do this for popular browser software:
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